Frequently Asked Questions

Who can I contact at Reiss?

For any internet related queries regarding the reiss.co.uk website and your online orders please email client.care@reiss.co.uk or telephone the online team on 0871 231 3529.

For other general enquiries not related to the website please contact our customer service team on 0207 473 9600.

For recruitment opportunities please email recruitment@reiss.co.uk

When will I receive my order?

We aim to deliver to all UK mainland addresses (not including Highlands) within 2 working days from receiving your order.

For other addresses please allow up to:
7 days for Highlands.
3 to 5 days for Northern Ireland
12 days for Republic of Ireland

During sale periods deliveries may take a day or so longer, please bear with us while we get your order out to you as soon as possible.

When will I be charged for my order?
We only charge for payment when your order has been despatched from our distribution centre.
What should I do if an item I’ve received is faulty?

While we try our best to make sure everything is of the highest quality, this does happen very occasionally.

For a full refund, just contact client.care@reiss.co.uk via email or telephone 0871 231 3529 and our Online Client Care team will provide instructions on how to return the item free of charge. Please remember to include the returns slip in your parcel as proof of receipt.

What if I’m at work when the courier tries to deliver?

If you’re not at home when the courier delivers, they will leave a card. Simply follow the instructions on the card to reschedule your delivery for a convenient time.

What delivery options do you offer?

We currently only offer a Standard Delivery service which costs £3.95 regardless of how many items you order.

We deliver your Reiss orders to addresses in UK mainland, Northern Ireland and Republic of Ireland.

To enhance the security of your order, we use a signature service for all Reiss deliveries. If you are not in when the courier attempts to deliver your parcel, a card will be put through your door explaining what action is to be taken.

In the very near future we will be offering shipping to the United States of America as well as parts of Europe.

Is my order secure?
When you shop at our Website we use a 128-bit SSL (Secure Sockets layer) encrypted secure internet connection to protect your payment details. Your computer should automatically allow the opening of the secure connection when you place your order. This means that all the details you supply and any responses are encrypted before they are sent over the internet.
 
You can tell whether a page is secure as 'https' will replace the 'http' at the front of the www.reiss.co.uk in your browser address window. A small locked padlock will also appear in the bottom bar of your browser window.
I’ve received the wrong item in my order. What should I do?

In the unlikely event of this happening, simply return the item free of charge. Contact our Internet Client Care team on client.care@reiss.co.uk or 0871 231 3529 who will give you instructions on how to return the item back to us.

You will receive a full refund for the incorrect item - just remember to include your completed returns note as proof of receipt.

I’ve placed an order but not received a confirmation email. Does this mean my order hasn’t gone through?

You should receive your order confirmation email within 24 hours, so if it’s been longer please contact our internet customer services team at client.care@reiss.co.uk or 0871 231 3529 remembering to include your order number.

I’m interested in working for Reiss. Who should I contact?

For our latest vacancies, visit our Careers section of the website. There will be instructions on how to apply.

Alternatively, contact our Human Resources department at recruitment@reiss.co.uk