Our Standard UK delivery charge is £4.95.

We deliver to the following areas:

• UK Mainland
• Highlands & Islands
• Eire
• Northern Ireland

WE CURRENTLY DO NOT SHIP TO CHANNEL ISLANDS OR ANY LOCATION OUTSIDE THE AREAS STATED ABOVE. YOU MUST HAVE A DELIVERY ADDRESS IN AN AREA WE SHIP TO IN ORDER FOR US TO PROCESS YOUR ORDER.

WE AIM TO DELIVER MOST ORDERS BY NEXT WORKING DAY, BUT PLEASE ALLOW UP TO 2 WORKING DAYS FOR YOUR UK MAINLAND DELIVERY. FOR HIGHLANDS, EIRE AND NORTHER IRELAND, PLEASE ALLOW 3 -5 WORKING DAYS.

Yes, your order will require a signature; however, if you are not available the carrier will leave a card with instructions as to how to make alternative arrangements. The courier will make 3 attempts at delivering your parcel and may attempt to ring you to arrange a suitable time, so please include a contact phone number where you can be reached in order to receive your parcel. After the third unsuccessful attempt, the courier will return the package to the depot for collection.

Please contact us at client.care@reiss.co.uk stating your order reference number, item received and details of what you should have received and whether you require a refund or replacement. We will then advise on how to proceed with the return.

Please find below our Online Return Procedure and Policy information. If you have any questions or require assistance, please contact our Online Client Care team either by email at: client.care@reiss.co.uk or by phone on: 0845 269 9845, Monday to Friday 8.30AM - 6PM, Saturday 8.30AM - 4.30PM.

If you are not completely satisfied with your purchase, simply return the item(s) to us in its original condition* within 14 days of receipt. We will issue a full refund (excluding original delivery charge) on receipt.

Returns Instructions:

1. Log into "my account" section at www.reiss.co.uk/us
2. Go to "online returns"
3. Select the order that you wish to generate a return from your order history list
4. Select the product(s) you wish to return and please indicate your reasons from the drop down menu, adding any additional comments
5. Confirm your return by clicking on "book return"
6. Please take note of your unique rn number, including this reference on your order packing slip
7. Print the return label or take note of the return address and ensure your package includes the rn number and the original order packing slip

Please Note:

• The package is your responsibility until it reaches us therefore we recommend, for security purposes, that you send the package by recorded delivery that insures you for the value of the goods. Please keep a record of proof of postage with tracking number if available.
• The cost of returning the item to us is your responsibility.
• Please quote your order reference number in all correspondence and ensure you include the original invoice with your parcel.
• The parcel can take up to 7 working days to be returned to our warehouse. We will issue a full refund (excluding original delivery charge and any promotional discount) within 3-5 days of processing your request.

Please print this form, which includes the address label for the return. If you do not have access to a printer, please clearly address the package to:

Reiss Returns Department
309-313 Bleecker Street
New York, NY
10014
United States

*Conditions: please handle all products with extreme care while they remain in your possession. In order to process a refund, the goods must be returned to us intact, undamaged and as soon as reasonably possible. When trying on items of clothing, please ensure do not use unnecessary force and ensure you are not wearing perfume / aftershave or a deodorant which may leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed.

In the unlikely event that you receive a faulty or damaged product, please contact client.care@reiss.co.uk quoting your order reference details, details of product and reason for return and whether you require a refund or a replacement. We will then advise on how to proceed with the return.

If you receive an item that you wish to exchange for an alternative colour or size, you can either take it back to one of our stores (excluding concessions, Harvey Nichols, Selfridges, John Lewis) for a product exchange or store credit (no refunds will be possible) or return it to our online store for a full refund. We are unable to process an exchange online, so you will need to place a new order to receive the alternate colour/size required. Any exchanges or returns must be received within 14 days of the original order date. In either case, please ensure to include your original order packing slip with your return or exchange.

You can pay for your goods with any of the following major credit / debit cards: MasterCard, Visa, Switch/Maestro, Solo, Delta, and Electron. We use a secure encrypted connection when dealing with your payment details to ensure its safe to use your card over the Internet. All payments are taken from the card on despatch of your goods.

Reiss do not take telephone orders. If you would like to order something and are experiencing any problems our Online Client Care team are there to assist you. An alternative option is to visit one of our nearest stores. Please be aware that our stores will not be able to assist you with online orders.

We use the latest security technology to protect your personal information. When you enter your personal details in the checkout pages you are in a secure website (with SSL certificate). Most browsers display a small padlock symbol on your browser to reassure you this is secure. Some operating systems will display a message too stating that you are entering into a secure web site. If at any time you leave the secure area of the site, your operating system may remind you that you are leaving a secure part of the site. You will be asked if you want to cancel this reminder for future occasions.

Your refund will be credited to the original purchaser's credit card within 3-5 working days from processing your return and will exclude shipping costs. You will receive an email confirmation that your refund has been processed. If the date on your expiry card has expired or has been lost or stolen, please contact client.care@reiss.co.uk so that they can update and ensure that your refund gets processed correctly.

You can change any of your personal details held by the shop through the 'my account' section of the shop. Enter your username and password when prompted and you will be presented with a 'change my details' tab. You will be able to alter all details with the exception of your username.

Registering your details will allow you to:

• Track your order and review past purchases
• Shop without entering your address details
• Manage your address book and email settings

When you log into your account you can view you order history. It outlines status in relation to your order. "In Progress" is when your order request has been received at our warehouse; "Shipped" indicates that your order has been dispatched to you. In addition, you may see: "Cancelled" where your order hasn�t been successfully processed, "Out of stock" if a particular item you have ordered is no longer or available or "Failed Security Review" if there have been problems processing your card. Please contact Online Client Care for support if you have any questions regarding your order status.

You can use the "Search" button if you know the product name or category. Otherwise, you can use the menus to help navigate through to the type of product you require. If you have any particular questions regarding finding specific product or requesting where something will be restocked, you can contact either:

stockenquiries@reiss.co.uk For stock list enquiries in store and online or

styleadvisor@reiss.co.uk For styling advice, fit information or coordinating outfit guidance

Each item when selected will give you an indication of the size along with a fit guide; however, if you need more help we do have an online style advisor: styleadvisor@reiss.co.uk who can help answer any of your queries.